COVID Policy:

The safety of our patients is our top priority. To ensure the prevention of coronavirus, wellness classes are currently on hold. We will let patients know when wellness classes resume. Masks are required when patients come in for their wellness appointment. In addition, patients will have their temperature taken upon entering our clinic. All exercise equipment is wiped down with Clorox wipes after each use.

Wellness Appointments:

Since we are not having our wellness classes right now, we are using this time to meet one-on-one with patients for a wellness appointment. During this appointment, we assess each patient’s fitness level using an objective scoring method. The purpose of this assessment is to assess functional fitness. Functional fitness is crucial to maintaining independence and better quality of life. We are using this data to tailor our wellness program to the needs of our patients. Patients will receive a score on their assessment that pertains to a level 1, 2, or 3. When our wellness center opens and wellness classes resume, we will be able to recommend a specific fitness track for each patient that ensures successful health and fitness outcomes.

In addition to the fitness assessment, we work on goal setting during this appointment. Patients are able to set a health goal for themselves and we break this goal down into reasonable steps that make it achievable. Goal-setting is critical to achieving better health and we want to be a part of every patient’s journey to better health.

NEW Wellness Strike Policy:

This new policy is a temporary policy while we do not have in-person wellness classes. This new contract states:

Our Wellness Program exists to help our patients be successful in all aspects of their life. Exercise not only improves your health and fitness levels, but it also lifts your emotional, spiritual, and mental well-being. As partners in health, we promise to encourage and motivate you through every chapter of your wellness journey. We believe the pairing of wellness and quality medical care will have the greatest impact on changing and improving your overall health.

Wellness classes previously offered that we required patients to attend are cancelled due to COVID-19, NOW we are requiring that:

  1. Patients take home a workout log and either turn it in to the black mailbox at the front of the clinic or turn it in to the front desk before the 31st of each month. This requirement will start the month after the patient receives their fitness assessment. (Ex: A patient tested in September will be required to turn in their log before the end of October.) If the patient does not turn in the log before the end of the following month, they will first receive a documented warning. The patient will receive a strike the second time they do not turn in their log.

  2. After patients turn in their first log, they should pick up another log from the front desk or the front cubby outside that says “Wellness Calendar” and turn it in to one of the designated areas by the end of the following month. This will repeat monthly while fitness classes are not in session.

  3. Patients must be honest while logging their workouts. It is not required that the patient fill out every space on the workout log, they should only log workouts they have completed. The purpose for these workouts is to improve YOUR health and well-being. Please do not log workouts you have not actually completed.

We appreciate our patients being cooperative and patient with us during this time. We miss our wellness classes and look forward to the day they start back up!



Effective November 1, patients will sign-in using their first, last name and date of birth on a sheet of paper located at the front desk. It is the responsibility of the patient to sign-in to receive credit for the class.  The sheet of paper will be removed five minutes after the start of class. Staff members will enter patients into the tracking system using their first and last name. If the patient does not sign their name and date of birth on the tracking sheet, the patient will not receive credit for the class. Please print legibly to ensure accurate tracking.



Effective November 1, 2019, water aerobics offered at the Warford Center will have a MAXIMUM capacity of 15 participants. Once the classes are full, individuals will be turned away. We want to see you succeed and are more than willing to set up a different time for you to come in to complete a class or find another class already listed that might work for your schedule. Again, this is to ensure the safety for all our patients attending our fitness classes.



Please refrain from using cell phones during class. Proper footwear must be worn for each class (i.e. grip socks and/or tennis shoes) depending on class. If you do not have proper footwear, please let a staff member know and we will provide you with a pair of shoes. Pets or unattended children are not allowed in HTC during class. Certain classes will have childcare offered and will be identified on the calendar. We are dedicated to maintaining an environment in which each patient feels safe and respected. In order to assure a positive experience, patients are expected to conduct themselves in an appropriate manner at all times while participating in wellness classes and using Heal the City’s facility.


Late Arrivals:

Heal the City allows a 5-minute grace period after the start of class. Patients who arrive after the 5 minute grace period will not be allowed to participate in class. HTC is committed to providing a high-quality environment for all clients and volunteers alike.



When attending fitness/education classes it is expected that patients actively participate. If you have physical limitations, please speak with your provider and the Wellness Director to find accommodations or classes that will best suit you. If you come to a class and do not actively participate, you will be asked to leave and will not receive credit.


Personal Belongings:

HTC STAFF IS NOT RESPONSIBLE FOR PERSONAL BELONGINGS OF PATIENTS. If it isn’t yours, don’t take it. Please respect others property.

Leave of Absence in Shalom Program: 

It is the policy of Heal the City to consider a patient’s personal leave of absence request in accordance with the guidelines set forth below. Patients will accumulate strikes for inactivity in wellness, missing appointments and/or running out of medications while on leave. Patients are able to use their wellness pass if it is available to them. If the strikes accumulate to three, the patient will be dismissed from the program.  Patients are eligible to re-enroll into Shalom one year from the effective dismissal date.  Extenuating circumstances are at the discretion of Heal the City.


1. Requesting a Personal Leave of Absence:

The patient is expected to provide at least a 30 days’ notice when requesting leave.  When the patient becomes aware of a need for leave less than 30 days in advance, the patient must provide notice of the need for leave either the same day, the next business day, or as soon as reasonably practicable.  Leave requests that are not submitted to policy and as soon as practicable will be denied.

2.  Personal Leave of Absence:

A patient may request personal time off from the Shalom program for reasons such as renewal of a travel visa, to care for a family member, or to spend time with a new baby or child placed into the home.  Such leave approval or denial is at the discretion of Heal the City.