Effective November 1, patients will sign-in using their first, last name and date of birth on a sheet of paper located at the front desk. It is the responsibility of the patient to sign-in to receive credit for the class.  The sheet of paper will be removed five minutes after the start of class. Staff members will enter patients into the tracking system using their first and last name. If the patient does not sign their name and date of birth on the tracking sheet, the patient will not receive credit for the class. Please print legibly to ensure accurate tracking.



Effective November 1, 2019, water aerobics offered at the Warford Center will have a MAXIMUM capacity of 15 participants. Once the classes are full, individuals will be turned away. We want to see you succeed and are more than willing to set up a different time for you to come in to complete a class or find another class already listed that might work for your schedule. Again, this is to ensure the safety for all our patients attending our fitness classes.



Please refrain from using cell phones during class. Proper footwear must be worn for each class (i.e. grip socks and/or tennis shoes) depending on class. If you do not have proper footwear, please let a staff member know and we will provide you with a pair of shoes. Pets or unattended children are not allowed in HTC during class. Certain classes will have childcare offered and will be identified on the calendar. We are dedicated to maintaining an environment in which each patient feels safe and respected. In order to assure a positive experience, patients are expected to conduct themselves in an appropriate manner at all times while participating in wellness classes and using Heal the City’s facility.


Late Arrivals:

Heal the City allows a 5-minute grace period after the start of class. Patients who arrive after the 5 minute grace period will not be allowed to participate in class. HTC is committed to providing a high-quality environment for all clients and volunteers alike.



When attending fitness/education classes it is expected that patients actively participate. If you have physical limitations, please speak with your provider and the Wellness Director to find accommodations or classes that will best suit you. If you come to a class and do not actively participate, you will be asked to leave and will not receive credit.


Personal Belongings:

HTC STAFF IS NOT RESPONSIBLE FOR PERSONAL BELONGINGS OF PATIENTS. If it isn’t yours, don’t take it. Please respect others property.

Leave of Absence in Shalom Program: 

It is the policy of Heal the City to consider a patient’s personal leave of absence request in accordance with the guidelines set forth below. Patients will accumulate strikes for inactivity in wellness, missing appointments and/or running out of medications while on leave. Patients are able to use their wellness pass if it is available to them. If the strikes accumulate to three, the patient will be dismissed from the program.  Patients are eligible to re-enroll into Shalom one year from the effective dismissal date.  Extenuating circumstances are at the discretion of Heal the City.


1. Requesting a Personal Leave of Absence:

The patient is expected to provide at least a 30 days’ notice when requesting leave.  When the patient becomes aware of a need for leave less than 30 days in advance, the patient must provide notice of the need for leave either the same day, the next business day, or as soon as reasonably practicable.  Leave requests that are not submitted to policy and as soon as practicable will be denied.

2.  Personal Leave of Absence:

A patient may request personal time off from the Shalom program for reasons such as renewal of a travel visa, to care for a family member, or to spend time with a new baby or child placed into the home.  Such leave approval or denial is at the discretion of Heal the City. 

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